Thank you for choosing Anahata Jewelry! Below is our shipping and returns policy, designed to ensure a smooth and transparent shopping experience. Please read through the details carefully.

Shipping Information

Shipping Times:
All orders are shipped from our studio in Bali, Indonesia. Estimated delivery times are as follows:

  • Bali: 1-2 business days (same-day delivery available upon special request)
  • Rest of Indonesia: 3-7 business days
  • United States: 5-8 business days
  • United Kingdom: 5-9 business days
  • Australia: 7-10 business days
  • Canada: 7-10 business days
  • Rest of the World: 7-14 business days

Please note: These are estimated shipping times provided by our shipping partners. Delays beyond our control may occur, and estimates begin once your item has been dispatched.

Shipping Costs:
Shipping costs are calculated at checkout based on your location and order weight. We offer competitive rates through our trusted shipping partners.

Important Notes:

  • We do not deliver to P.O. Box addresses or addresses with a Box# reference, as these have been returned to us in the past. Please provide an alternate address if needed.
  • International orders may be subject to duties and taxes set by your local customs authorities. Anahata Jewelry is not responsible for any additional fees, duties, or taxes applied by customs in your country. For more details, contact your local customs office.

Returns & Refunds Policy

At Anahata Jewelry, we pride ourselves on delivering products true to the images and descriptions on our website. As such, we maintain a no return & no refund policy for change-of-mind purchases. However, we’ve outlined exceptions below for specific circumstances.

Faulty or Incorrect Items:
If you receive a faulty item or one different from what you ordered, please contact us within 10 days of receipt at jewelry.anahataa@gmail.com. Include:

  • Order number
  • Description of the issue
  • Clear images showing the fault or discrepancy

We’ll review your case and provide further instructions.

Damaged Items:
If your item arrives damaged or in poor condition, please contact us immediately upon receipt at jewelry.anahataa@gmail.com. Include:

  • Order number
  • Description of the damage
  • Clear images of the damaged item and packaging

We will arrange for the return of the damaged item and issue a full refund or replacement, based on your preference and availability.

Return Conditions:
For returns (applicable to faulty, incorrect, or damaged items):

  • Items must be unused, in the condition received, and in their original packaging.
  • Use a secure, insured, and tracked delivery service (e.g., FedEx, UPS, DHL) for returns, as we cannot accept liability for items not received.
  • Return postage costs are the customer’s responsibility, unless the issue is due to our error (e.g., incorrect or damaged items).

Contact Us

Have questions about your order or our policies? Reach out to us at jewelry.anahataa@gmail.com. We’re here to help make your experience with Anahata Jewelry exceptional.

Thank you for supporting our craft. We hope your jewelry brings you joy for years to come!